Villacrowd Privacy Policy

This privacy policy will explain how Villacrowd Limited uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Villacrowd collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Preferential information that you provide to enable Villacrowd to better serve you with properties and property related information
  • Usage activity to provide Villacrowd insights how to continuously improve the platform

How do we collect your data?

You directly provide Villacrowd with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
  • Voluntarily provide us with additional information regarding your property (and associated) preferences 
  • Use or view our website via your browser’s cookies

Villacrowd may also receive your data indirectly from the following sources:

  • Property agents’ databases where you have agreed to receive third party communications
  • Property Events/Shows databases where you have agreed to receive third party communications

How will we use your data?

Villacrowd collects your data so that we can:

  • Process your requests and manage your account
  • Email you with special offers on other products and services we think you might like
  • Present you with properties and related information that you have requested

If you agree, Villacrowd will share your data with our partner companies so that they may offer you their products and services (that are relevant to you).

  • Property/Estate Agents
  • Financial Services organisations
  • Property Rental and/or Management companies

When Villacrowd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Villacrowd may sell, transfer or otherwise share some or all of our assets, including your personal data, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

How do we store your data?

Villacrowd stores your data on servers within the European Union. All personal information is encrypted using and strong encryption. Villacrowd employs strict policies to securely handle encryption keys.

Villacrowd will store and process your personal information only as long as is necessary. The processing is necessary for Villacrowd’s legitimate interests or the legitimate interests of a third party. When your personal information is no longer necessary, we will delete it securely from our servers and instruct all, if any, third-parties storing your personal information to delete your data. 

Marketing

Villacrowd would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Villacrowd from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can subscribe at any time.

What are your data protection rights?

Villacrowd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Villacrowd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Villacrowd correct any information you believe is inaccurate. You also have the right to request Villacrowd to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Villacrowd erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Villacrowd restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Villacrowd’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Villacrowd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: david@villacrowd.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org. 

How do we use cookies?

Villacrowd uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Villacrowd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Villacrowd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Villacrowd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Villacrowd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Villacrowd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17th April 2019.

How to contact us

If you have any questions about Villacrowd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: david@villacrowd.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Villacrowd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.